Products on this site can be shipped to most countries, including the United States, Canada and Australia. Due to the current sad events, we are unable to ship to Ukraine. We apologize for any inconvenience caused and thank you for your understanding.
Free Shipping
Destinations outside the named exception list are set to Free Shipping, with no order threshold.
Iceland, Norway, Cyprus, Lebanon, Puerto Rico, and Alaska and Hawaii in the United States use Fast Shipping (UPS/DHL Express/Fedex): 5-7 Days. The charge is 100 EUR per item.
The shipping process
Delivery times = process time (order preparation) + shipping time.
Once your order information is received, we check stock, whether an item needs to be customized, and the shipping address.
Please provide a detailed shipping address. A street number is necessary. If it is missing, customer service will contact you, and shipment may be delayed.
Once your order ships, we send an email with a tracking number and a query website.
Shipping methods
Free Shipping has no order threshold outside the exception list. Fast Shipping is the named service for Iceland, Norway, Cyprus, Lebanon, Puerto Rico, Alaska and Hawaii.
Please note: delivery times can change with flight information. Some remote places can take longer. Stock shown on the site can change. Do not schedule an electrician from the site stock or delivery estimate. Schedule only after the item arrives.
Tariff
There may be tariffs when the longest side of a parcel is more than 60 cm. This possibility is generally around 5%. If there is a tariff, we will be responsible for 20% of that amount. In most cases, the customs amount is 0-20 USD per piece. If you are not sure, contact [email protected].
Compensation for late delivery
If the goods are not delivered on time, we will provide 10% of the delayed goods' order price as compensation. We will do our best to deliver on time.
Questions
You can check the shipping time for your address and track the order after the tracking email arrives. Tracking can be checked at 17track. Generally, an order is delivered within two months, depending on address and product. If not, contact [email protected].
Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.
Questions before you order
How long does shipping take?
Delivery time is preparation plus transit. Express destinations usually take 5–7 days. Other addresses vary, and many orders arrive within two months.
Do you ship internationally?
Yes. Orders can go to most countries, including the United States, Canada and Australia. We cannot ship to Ukraine. Iceland, Norway, Cyprus, Lebanon, Puerto Rico, Alaska and Hawaii use express shipping at 100 EUR per item.
What is your return policy?
You can ask for a return within 14 days of delivery if the item is unused, in its original packaging, and complete. Custom items, light bulbs, and three or more of the same product are excluded. You pay the return shipping.
Can I change or cancel an order?
You can change or cancel an order within 24 hours, before it ships. After it ships, it cannot be changed or canceled in the usual way.
